Delivery & Returns

This Delivery & Returns Policy ("Policy") outlines the terms and conditions governing the delivery of products and the process for returns and refunds on Huggy.co.uk. By purchasing products from our website, you agree to abide by the terms of this Policy.

1. Delivery:

a. Shipping Methods: We offer standard and expedited shipping options for the delivery of products. The available shipping methods may vary depending on your location and the product purchased.

b. Shipping Costs: Shipping costs are calculated based on the selected shipping method, the delivery address, and the weight and dimensions of the product(s) ordered. Shipping costs will be displayed at checkout before you complete your purchase.

c. Delivery Timeframes: Estimated delivery times will be provided at checkout based on the selected shipping method and your delivery address. While we make every effort to deliver your order within the estimated timeframe, we cannot guarantee delivery dates due to factors beyond our control, such as shipping carrier delays or customs processing times.

d. Delivery Confirmation: We will send you a confirmation email with tracking information once your order has been shipped. You can track the status of your delivery using the provided tracking number.

2. Returns & Exchanges:

a. Return Eligibility: We accept returns and exchanges within [number] days of the delivery date, provided that the product(s) are unused, in their original packaging, and in resalable condition.

b. Return Process: To initiate a return or exchange, please contact our customer service team at [contact email/phone number] to request a return authorization. You will be responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

c. Refunds: Refunds will be issued to the original payment method used for the purchase within [number] days of receiving the returned product(s). Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.

d. Exclusions: Certain products may be excluded from our standard return policy due to hygiene reasons or other restrictions. Any exclusions will be clearly stated on the product page.

3. Damaged or Defective Products:

a. Notification: If you receive a damaged or defective product, please contact our customer service team within [number] days of receiving the product to report the issue and request a replacement or refund.

b. Return Process: Depending on the nature of the issue, we may require you to provide photographic evidence of the damage or defect. We will work with you to resolve the issue as quickly as possible.

4. Contact Us:

If you have any questions or concerns about our Delivery & Returns Policy, please contact us at "huggy@sales.co.uk"